FREQUENTLY ASKED QUESTIONS
Can't find an answer - Get in touch!
If you have questions or concerns not addressed in the FAQ section, contact us through the Contact Us page. We are available to assist you, navigate our website or services, and provide excellent customer service. Your experience with us is important, so please don’t hesitate to reach out with inquiries, comments, or feedback.
PROUDUCT FAQ
The tiles measure 45mm x 45mm and are 3mm thick. A single hole is located on the tile measuring 4mm in diamater.
Absolutely, please get in touch with us to discuss any bespoke requests. There will be an additional cost to this as the design and production of the tiles/product will intrinsically take more time.
Our offering is in it’s youth and is largely based on what our child has needed to communicate with us.
If you would like specific content on the tile to help you and your communication partner please get in touch and we can look to producing this for you!
We have a page dedicated to this with step by step instructions on how to apply our ‘A’ and ‘B’ magnets. Click here.
We have replacement magnets in the accessories section of our shop. Click here.
DELIVERY FAQ
We are not currently offering shipping outside of the UK though please watch this space as our following and offering grows!
You can expect to receive your delivery within 2 weeks of the order.
All of our products are made to order, this will give us enough time to produce and finish the products to a high standard.
Touch of Zen is committed to making a positive impact on the environment. Our packaging is 100% recyclable, helping to reduce our carbon footprint.
OTHER FAQ
We would absolutely love for our customers to get in touch with us with their ideas. Please visit the “Contact” page and select the “I’ve got an idea” drop down. We really look forward to hearing from you!
